TABLE OF CONTENTS
Declaration ...................................................................................................... i
Approval ......................................................................................................... ii
Dedication .................................................................................................. iii
Acknowledgement ....................................................................................... .iv
Table of contents ............................................................................................. v
List of tables .............................................................................................. viii
List of figures .............................................................................................. ix
Abstract ....................................................................................................... x
CliAPTER ONE ............................................................................................... l
1.0 INTRODUCTION ....................................................................................... 1
1.1 Background of the study ........................................................................... 1
1.2 Problem statement .................................................................................... 3
1.3 Purpose of the study ................................................................................. 3
1.4 General objective ....................................................................................... 3
1.4.1 Specific objectives .................................................................................. 4
1.5 Research questions ................................................................................... 4
1. 6 Scope of the study: .................................................................................... 4
1.6.1 Geographical scope ................................................................................ 4
1.6.2 Content scope ........................................................................................ 4
1.6.3 Time scope ............................................................................................. 5
1. 7 Significance of the study ........................................................................... 5
1.8 Conceptual framework .............................................................................. 6
CliAPTER TWO .............................................................................................. 7
LITERATURE REVIEW ................................................................................... 7
2.0 Introduction .............................................................................................. 7
2.1 Importance of a procurement department .................................................. 8
2.2 Brief guide to procurement ........................................................................ 9
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2.2.1 Procurement in the humanitarian context .............................................. 9
2.3 Procurement department objectives ......................................................... 10
2.4 Procurement policies ............................................................................... 10
2.5 Procurement process ............................................................................... 11
2.6 The role of the procurement department in reducing costs ....................... 11
CHAPTER THREE ................................................................................... 13
RESEARCH METHODOWGY .................................................................. 13
3.0 Introduction ............................................................................................ 13
3.1 Research design ...................................................................................... 13
3.2 Research population ................................................................................ 13
3.3 Sampling procedure ................................................................................ 13
3.4 Sample size ............................................................................................. 14
3.5 Data collection instruments ..................................................................... 14
3.5.1 Questionnaires ..................................................................................... 14
3.5.2 Interviews ............................................................................................. 15
3.5.3 Discussion groups ................................................................................ 15
3.5.4 Observation .......................................................................................... 15
3.6 Data collection procedure ........................................................................ 15
3. 7 Data processing analysis ......................................................................... 16
3.8 Limitations of the study ........................................................................... 17
CHAPTER FOUR ....................................................................................... 19
DATA PRESENTATION, ANALYSIS AND INTERPRETATION ...................... 19
4.0. Introduction ........................................................................................ 19
4.1 Demographic characteristics of respondents ........................................... 20
4.1.1 Distribution of respondents by gender ................................................. 20
4.1.2 Distribution of respondents by age ...................................................... 21
4.1.3 Nationality of the respondents ............................................................ 22
4.1.4 The n1arital status of respondents ....................................................... 24
4.1.5 Level of education attained by respondent.. ......................................... 25
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4.1.6 Working experience of the respondents ............................................... 26
4.1. 7 Department served by respondents ..................................................... 27
4.1.8 The position held by respondents ........................................................ 28
4.2 Objectives of the procurement department.. ........................................... 29
4.2.1 Departments which have a relationship with the procurement
department ................................................................................................ 31
4.2.2 Departments that relate with the procurement department .................. 32
4.2.3 Departments that realized improvement in their performance ............... 32
4.2.4 Duration taken by the department to perform its tasks ........................ 33
4.2.5 Response on how the procurement department is equipped ................. 34
4.2.6 Increase in service delivery ................................................................. 35
4.2. 7 Challenges facing the procurement department ................................... 36
4.2.8 Measures that can be devised to overcome the challenges ..................... 37
CHAPTER FIVE ........................................................................................ 40
DISCUSSION, CONCLUSION AND RECOMMENDATION ............................. 40
5.0 Introduction ......................................................................................... 40
5.1 Discussion ........................................................................................... 40
5.2 Conclusions ......................................................................................... 43
5.3 Recommendations ................................................................................ 45
ABSTRACT
This study has been undertaken in order to examine the effect of a procurement depart on service delivery of an organization under a case study of Crown Beverages The study was carried out on 20 respondents who are employees of Crown Beverages Uganda. The qualitative research design was used since the quantitative research design would make the research on procurement department and service delivery more complex to understand. In addition, the qualitative research design offered an in depth study of the research. Further the quantitative research design was adopted to develop simple percentages Data was collected using interview schedules. These were supplemented by analysis available and relevant literature. This data was analyzed using frequency distribution tables and simple percentages; the relationship was developed using spearman's rank correlation.
